One of the reasons Hostgator is my favorite Webhosting company, because of their par excellence customer support. Hostgator support has always been top-notch and outstanding. Hostgator offers support via Phone Calls, Live chat or you can create a ticket. And, if you are lucky you might get a quick response via Hostgator Twitter account.
What’s new with Hostgator Support:
Hostgator has added few new features that will help their customer to get support quickly. One major problem with Hostgator live chat was account verification. Most of the time, support operator will ask for your last payment mode and transaction ID or last four digits of the credit card. Though, this is to ensure the security but it’s time-consuming.
Today, HG added a new feature that will let you quickly verify your HostGator account by using your billing login. Here is a screenshot and all you need to do is enter your billing address (Different from cPanel login)
For a user like me, this is a huge time saver and now no more worries of pulling the last transaction ID.
Hostgator Ticket support:
You can get Hostgator Ticket support by login into your billing area, and now Hostgator support got a detailed page for support. Like in Hostgator Live chat verification, here also you can quickly create tickets by entering your billing login. Here is a screenshot of how it works:
Though, these are just two quick addition but still from a user experience; they are going to be handy. As it is, Hostgator is famous for their World-class customer support, and there are times when their tech team helped me to resolve few WordPress caching issue. I also, loved their telephonic support, as you get real-time assistance, and you can explain your problem better. You can reach them on Phone at 1.713.574.5287.
Along with this, another addition is faster response time, as this new ticketing system will ensure your query will go to the correct support department.
If you have been using any Hosting but missing out great support, you should consider moving to Hostgator. If you want to get more details on Hostgator Webhosting, you can read my review here and you can maximum possible discount coupon from here.
How many of you love their support system and what’s the best way to contact Hostgator?